Technology Hexagons

Multi-channel messaging platform (MMP)

Trusted by Tier 1 Telcos and Aggregators

Conversational Experience Platform (CEP)

For Enterprises/Agencies

SolutionsInsight & BlogAbout Us
Contact Us

Multi-channel messaging platform (MMP)

Trusted by Tier 1 Telcos and Aggregators

Conversational Experience Platform (CEP)

For Enterprises/Agencies

SolutionsInsight & BlogAbout UsContact Us
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Turn conversations
into opportunities.

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Multi-channel messaging platform (MMP)

Trusted by Tier 1 Telcos and Aggregators

Conversational Experience Platform (CEP)

For Enterprises/Agencies

Start Trial

Solutions

  • For Telcos
  • For Airlines & Travel
  • For Ecommerce
  • View All Solutions

Company

  • About Us
  • Insights & Blog
  • Customers
  • Success Stories

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  • API Document
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Contact Us

Phone & WhatsApp

(+84) 90 951 4093

Email:

contact@peacom.co

Talk to Experts
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PRODUCT

Conversational Experience Platform (CEP)

Engage customers at every touchpoint across channels

Contact Us

A platform covers all touchpoints along the customer journey.
Engage - Support - Drive sales.

peacom

Marketing

Push offers and promotions along with highlighting key differentiators

peacom

Sales

Showcase products dynamically with carousels and a chatbot that assists with ordering and payments

peacom

Onboarding

Simplify the new customer onboarding process with files, tutorial videos, and step-by-step guidance via chat

peacom

Customer Support

Enhance customer care with an auto chatbot or automatically assign tickets to agents

peacom

Cross-Sale & Loyalty

Send personalized offers to audience segmentation at the right time, in the right place

peacom

Marketing

Push offers and promotions along with highlighting key differentiators

peacom

Sales

Showcase products dynamically with carousels and a chatbot that assists with ordering and payments

peacom

Onboarding

Simplify the new customer onboarding process with files, tutorial videos, and step-by-step guidance via chat

peacom

Customer Support

Enhance customer care with an auto chatbot or automatically assign tickets to agents

peacom

Cross-Sale & Loyalty

Send personalized offers to audience segmentation at the right time, in the right place

Explore how platform work for your industry

Platform Features

Customers and Brands are connected closer
directly through Next-gen Messaging

Check-in Process

All Channels in One Interface

    No-Code, Sophisticated Chatbot Builder

      Agent & Ticketing Management

        Universal Mobile App Chat for Agents Across All Channels

          Flexibility to Integrate and Customize with Third-Party Platforms

            All Channels in One Interface

              All Channels in One Interface

              No-Code, Sophisticated Chatbot Builder

                Agent & Ticketing Management

                  Universal Mobile App Chat for Agents Across All Channels

                    Flexibility to Integrate and Customize with Third-Party Platforms

                      Feature Usages & Case Studies

                      Reactivate Inactive Users

                      CASE STUDY

                      Reactivate Inactive Users

                      According to Quettra, apps lose 77% of Daily Active Users (DAUs) in 3 days and 90% in 30 days. Shopee faced a similar challenge with inactive users and disengaged past shoppers. To re-engage them, Peacom enabled Shopee to use Rich Business Messages (RBM), delivering personalized discount coupons via deeplinks directly within messages. This approach helped Shopee significantly reactivate a large number of inactive users.

                      Read details
                      Mobile Interface
                      End-to-End Renewal in 3 Steps via Messaging

                      CASE STUDY

                      End-to-End Renewal in 3 Steps via Messaging

                      K+, Vietnam's No.1 satellite TV provider, struggled with declining package renewals as traditional channels lost effectiveness. Peacom introduced 'Retention in 3 steps via Rich Business Messages,' integrating with K+’s CRM to embed a seamless shopping flow into RBM. Customers could view offers, choose a package, and complete payment in just three clicks using various built-in options. This innovation boosted retention, enhanced engagement, and drove revenue growth for K+.

                      Read details
                      Mobile Interface
                      FIRST IN THE WORLD: Revolutionizing Effortless Passenger Check-in via Rich Business Messages

                      CASE STUDY

                      FIRST IN THE WORLD: Revolutionizing Effortless Passenger Check-in via Rich Business Messages

                      Vietnam Airlines has partnered with Peacom to ease airport operations, enhance customer experience, and create a direct passenger interaction channel with Effortless Passenger Check-in powered by Rich Business Messages (RBM) like Google RCS, Viber, and iMessage. This seamless solution cuts check-in time from 30 minutes to 30 seconds via messages. Beyond check-in, RBM unlocks new revenue streams through upselling and cross-selling airline products directly within messages.

                      Read details
                      Mobile Interface
                      See all features usage & case studies
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                      Why business
                      need Customer Engagement Platform?

                      Engage Customers Effectively

                      Messaging channels complement existing ones (email, SMS, marketing) as customer response rates decline on traditional platforms. Interact seamlessly across multiple channels through next-gen messaging, ensuring better reach and engagement.

                      Optimize Operational Costs

                      Automate customer support, onboarding, and sales processes to reduce manual workload. Streamline operations with AI-powered chatbots and smart ticketing systems.

                      Effortless Cross-Selling & Upselling

                      Promote relevant products and services at the right moments in the customer journey. Leverage interactive carousels, personalized offers, and in-message payments for higher conversions.

                      Hyper-Personalized Targeting

                      Reach individual customers with tailored messages based on their behavior and preferences. Use CRM/CDP integration to deliver precise offers and improve customer retention.

                      Book a Session with Us

                      Onboarded Brands

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                      Client  531 X 181 (1)
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                      Client  531 X 181 (2)
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                      Client  531 X 181
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                      Ask Peacom
                      Q&A about CEP

                      Yes, CEP is designed to integrate with complex third-party platforms and enterprise payment systems, ensuring seamless connectivity with existing infrastructure.
                      Yes! Simply click the "Start Trial" button in the footer of the website to register.
                      CEP can be used for marketing, customer care, sales support, cross-selling, and upselling via next-gen messaging. For detailed insights on how CEP can be tailored to a specific industry, contact Peacom for a customized proposal.