Conversational Experience Platform (CEP)
Engage customers at every touchpoint across channels
Contact UsA platform covers all touchpoints along the customer journey.
Engage - Support - Drive sales.
Marketing
Push offers and promotions along with highlighting key differentiators
Sales
Showcase products dynamically with carousels and a chatbot that assists with ordering and payments
Onboarding
Simplify the new customer onboarding process with files, tutorial videos, and step-by-step guidance via chat
Customer Support
Enhance customer care with an auto chatbot or automatically assign tickets to agents
Cross-Sale & Loyalty
Send personalized offers to audience segmentation at the right time, in the right place
Marketing
Push offers and promotions along with highlighting key differentiators
Sales
Showcase products dynamically with carousels and a chatbot that assists with ordering and payments
Onboarding
Simplify the new customer onboarding process with files, tutorial videos, and step-by-step guidance via chat
Customer Support
Enhance customer care with an auto chatbot or automatically assign tickets to agents
Cross-Sale & Loyalty
Send personalized offers to audience segmentation at the right time, in the right place
Platform Features
Customers and Brands are connected closer
directly through Next-gen Messaging
All Channels in One Interface
No-Code, Sophisticated Chatbot Builder
Agent & Ticketing Management
Universal Mobile App Chat for Agents Across All Channels
Flexibility to Integrate and Customize with Third-Party Platforms
All Channels in One Interface
No-Code, Sophisticated Chatbot Builder
Agent & Ticketing Management
Universal Mobile App Chat for Agents Across All Channels
Flexibility to Integrate and Customize with Third-Party Platforms
Feature Usages & Case Studies
CASE STUDY
Reactivate Inactive Users
According to Quettra, apps lose 77% of Daily Active Users (DAUs) in 3 days and 90% in 30 days. Shopee faced a similar challenge with inactive users and disengaged past shoppers. To re-engage them, Peacom enabled Shopee to use Rich Business Messages (RBM), delivering personalized discount coupons via deeplinks directly within messages. This approach helped Shopee significantly reactivate a large number of inactive users.
Read detailsCASE STUDY
End-to-End Renewal in 3 Steps via Messaging
K+, Vietnam's No.1 satellite TV provider, struggled with declining package renewals as traditional channels lost effectiveness. Peacom introduced 'Retention in 3 steps via Rich Business Messages,' integrating with K+’s CRM to embed a seamless shopping flow into RBM. Customers could view offers, choose a package, and complete payment in just three clicks using various built-in options. This innovation boosted retention, enhanced engagement, and drove revenue growth for K+.
Read detailsCASE STUDY
FIRST IN THE WORLD: Revolutionizing Effortless Passenger Check-in via Rich Business Messages
Vietnam Airlines has partnered with Peacom to ease airport operations, enhance customer experience, and create a direct passenger interaction channel with Effortless Passenger Check-in powered by Rich Business Messages (RBM) like Google RCS, Viber, and iMessage. This seamless solution cuts check-in time from 30 minutes to 30 seconds via messages. Beyond check-in, RBM unlocks new revenue streams through upselling and cross-selling airline products directly within messages.
Read detailsWhy business
need Customer Engagement Platform?
Engage Customers Effectively
Messaging channels complement existing ones (email, SMS, marketing) as customer response rates decline on traditional platforms. Interact seamlessly across multiple channels through next-gen messaging, ensuring better reach and engagement.
Optimize Operational Costs
Automate customer support, onboarding, and sales processes to reduce manual workload. Streamline operations with AI-powered chatbots and smart ticketing systems.
Effortless Cross-Selling & Upselling
Promote relevant products and services at the right moments in the customer journey. Leverage interactive carousels, personalized offers, and in-message payments for higher conversions.
Hyper-Personalized Targeting
Reach individual customers with tailored messages based on their behavior and preferences. Use CRM/CDP integration to deliver precise offers and improve customer retention.