AVIATION & HOSPITALITY
Effortless Passenger Check-in via Rich Business Messages (RBM)
Why Do Airlines Need Check-in via Messaging?
Elevate Customer Experience
Passengers can skip long queues and check in within 30 seconds via messaging—no booking code, no hassle. The process is quick, seamless, and stress-free, making travel more convenient and efficient!
Optimize Operational Costs and Workforce Efficiency
This approach reduces workload at airport counters, minimizes staffing needs, and lowers operational costs, allowing airlines to focus resources on more critical areas.
Unlock New Revenue Streams
Messaging goes beyond check-in, acting as a sales channel for seat upgrades, extra baggage, special meals, and more. Personalized offers boost conversion rates, maximizing revenue potential.
Establish a Direct Engagement Channel
Multi-messaging channels enable real-time, two-way communication, allowing airlines to send updates, track baggage, and respond instantly, enhancing customer satisfaction and loyalty.
Check-in Process via Messaging
From long queues to under 30 seconds check-in
Message to invite check in
- Send a message with a "Check-in" button to passengers.
- The booking code is pre-filled for convenience.
Or scan a QR code at the airport
- Applies to passengers who did not complete check-in via messaging.
- Scan the QR code on airline standees and banners to check in.
Check-in Directly via Messaging
- Follow the instructions to complete check-in.
- Read regulations and select a seat easily.
- The MMP platform connects the Departure Control System (DCS) with related systems (Sabre, Amadeus, etc.) to ensure a smooth check-in experience.
Retrieve Boarding Pass
- The boarding pass is instantly issued via messaging, containing all necessary information for security clearance and the boarding process.
Message to invite check in
- Send a message with a "Check-in" button to passengers.
- The booking code is pre-filled for convenience.
Or scan a QR code at the airport
- Applies to passengers who did not complete check-in via messaging.
- Scan the QR code on airline standees and banners to check in.
Check-in Directly via Messaging
- Follow the instructions to complete check-in.
- Read regulations and select a seat easily.
- The MMP platform connects the Departure Control System (DCS) with related systems (Sabre, Amadeus, etc.) to ensure a smooth check-in experience.
Retrieve Boarding Pass
- The boarding pass is instantly issued via messaging, containing all necessary information for security clearance and the boarding process.
System Architecture | Model on Premise, Private Cloud
The MMP (Multi-messaging Platform) integrates with the airline's passenger system, messaging channels, payment gateways, and campaign management. Data security and safety are ensured.
Unlock Revenue Opportunities via Messaging
Beyond check-in, easily upsell and cross-sell at every touchpoint in the customer journey. Customers can view offers, place orders, and make payments directly through messaging.
See Offers, Place Order, Make Payment
All directly through messaging.
Conversion in Just 3 Clicks
- •List airline products directly in messages.
- •Send personalized offers with attractive media (carousels, videos, GIFs, images...)
- •Passengers select an offer, purchase, and pay directly through messaging.
- •Supports integration with diversified payment methods: Payment Gateways, Apple Pay, QR codes, E-wallets...
Feature Usages & Case Studies
CASE STUDY
Reactivate Inactive Users
According to Quettra, apps lose 77% of Daily Active Users (DAUs) in 3 days and 90% in 30 days. Shopee faced a similar challenge with inactive users and disengaged past shoppers. To re-engage them, Peacom enabled Shopee to use Rich Business Messages (RBM), delivering personalized discount coupons via deeplinks directly within messages. This approach helped Shopee significantly reactivate a large number of inactive users.
Read detailsCASE STUDY
End-to-End Renewal in 3 Steps via Messaging
K+, Vietnam's No.1 satellite TV provider, struggled with declining package renewals as traditional channels lost effectiveness. Peacom introduced 'Retention in 3 steps via Rich Business Messages,' integrating with K+’s CRM to embed a seamless shopping flow into RBM. Customers could view offers, choose a package, and complete payment in just three clicks using various built-in options. This innovation boosted retention, enhanced engagement, and drove revenue growth for K+.
Read detailsCASE STUDY
FIRST IN THE WORLD: Revolutionizing Effortless Passenger Check-in via Rich Business Messages
Vietnam Airlines has partnered with Peacom to ease airport operations, enhance customer experience, and create a direct passenger interaction channel with Effortless Passenger Check-in powered by Rich Business Messages (RBM) like Google RCS, Viber, and iMessage. This seamless solution cuts check-in time from 30 minutes to 30 seconds via messages. Beyond check-in, RBM unlocks new revenue streams through upselling and cross-selling airline products directly within messages.
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